Exchange and Return Policy
- Attach the invoice issued from OB COFFEE Store along with the return or exchange request.
\n- Ensure the product remains in its original condition.
\nIf the product is returned in a non-original condition, the store will not be responsible for refunding or exchanging the item.
- Return/Exchange Procedure:
\nThe customer must contact customer service within 24 hours of receiving the product via the WhatsApp icon shown at the bottom of the store’s page or through the store’s registered email, providing details about the product and the reason for return/exchange.
\nA photo of the product must be attached to confirm that it was received in unsatisfactory condition so the procedures can be completed and an appointment set with the customer for the return/exchange process.
- If the customer wishes to return or exchange without a valid reason, they will bear the cost of the shipping policy issuance, which is 26 SAR including VAT per shipment.
\n- For returns:
\nThe refund process begins after the returned product passes the quality inspection and is approved.
\nThe customer is entitled to receive the refund through the same payment method originally used for the purchase.
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Please note that returns or exchanges are only accepted if there is a valid reason, such as:
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The product is damaged,
\n \n - \n
Expired, or
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An incorrect product was delivered